All Department Knowledgebase

Department Responsibilities for Maintaining the Knowledge Base

1. Ownership of Department Information

Each department leader is responsible for maintaining all information within their assigned tab in the Knowledge Base.

Leaders must ensure content is accurate, complete, and aligned with current processes.

2. Access Management

Each department leader is responsible for ensuring their team members have access to Zendesk so they can view the appropriate repositories.

Leaders determine who should have access based on role, need, and internal guidelines.

3. Quarterly Content Reviews

Department leaders must conduct quarterly reviews of all information within their tab.

• Content is still valid
• Processes are up to date
• Outdated or incorrect information is removed or corrected

4. Access Decisions

It is the leader’s decision to determine which team members should have access to their department’s information within Zendesk.